Refund Policy

EventsVibe is a marketplace — Organizers run their events and set their own attendee-cancellation policy, which we display on every event page before checkout. We enforce a baseline of consumer protections (Sections 3–5 below) regardless of what an Organizer specifies, and we mediate disputes that can't be resolved between the Organizer and the Attendee.

By completing a purchase you agree to the refund terms shown on the event page and the rules in this policy.

If an Organizer cancels an Event, every confirmed Attendee receives:

• The full ticket face value.
• The platform convenience fee.
• Any GST collected on the booking.
• Payment-gateway charges where the gateway returns them on a reversal.

The refund initiates automatically as soon as we mark the Event as cancelled in our system — you don't need to request it. We'll email you the confirmation, and you can track the progress in your dashboard.

ℹ️ Force majeure — events cancelled due to natural disasters, government orders, or other unforeseeable causes are treated the same as Organizer cancellations: full refund.

If the Organizer moves an Event to a new date, time, or venue:

• Your existing Ticket remains valid for the new date.
• You'll receive an email and an in-app notification with the change.
• If you can't attend the new date, you may request a full refund within 7 days of the rescheduling notice.
• After the 7-day window, the standard attendee-cancellation policy applies.

Refund eligibility for Attendee-initiated cancellations depends on the Organizer's policy shown on the event page at the time of purchase. Common policies you'll see include:

• Flexible: full refund of ticket face value up to 48 hours before the Event.
• Standard: 50% refund up to 7 days before; no refund after.
• Strict: no Attendee-initiated refunds — final sale.

Where a refund is permitted, the convenience fee and payment-gateway charges are non-refundable (these cover costs we've already paid). GST is refunded proportionally on the refunded amount.

Each booking has up to four components — here's how each behaves in a refund.

• No-show — failing to attend a valid Event.
• Late arrival after entry has closed, per the Organizer's posted cutoff.
• Denied entry for breach of the venue's rules (intoxication, prohibited items, dress code, ID failure).
• Tickets from unauthorized sources — only Tickets purchased directly from EventsVibe are eligible.
• Personal change of plans, when the Organizer's policy doesn't allow Attendee-initiated refunds.
• Service charges already paid to third parties (e.g., payment-gateway fees the gateway does not reverse).

For Attendee-initiated refunds where the Organizer's policy permits it:

1. Go to your dashboard → My Bookings.
2. Open the booking and click "Request Refund".
3. Select a reason and submit. The Organizer is notified instantly.
4. You'll receive a decision (approve / decline) within 48 hours.
5. Approved refunds are queued for processing; you'll receive an email confirmation.

If the request is declined and you believe it shouldn't have been, escalate to support@eventsvibe.com within 7 days.

• Approval: instant for Organizer cancellations; up to 48 hours for Attendee requests.
• Initiation: within 24 hours of approval, we send the refund to Razorpay.
• Settlement: Razorpay credits the original payment method within 5–10 business days for cards and UPI, and up to 14 business days for netbanking and wallets, depending on your bank.

ℹ️ You can track every step in your dashboard — Refund requested → approved → initiated → settled. If it's been more than 14 business days since initiation, contact support with your booking ID.

If your payment fails after money has left your account, or you accidentally pay twice for the same booking, the duplicate amount is automatically reversed by Razorpay within 7 business days — you do not need to take action. If you don't see the reversal within that window, email support@eventsvibe.com with your booking ID and the Razorpay payment reference.

If you and the Organizer can't agree on a refund, EventsVibe will mediate. Submit evidence (screenshots, messages, receipts) via support; we aim to issue a final decision within 7 business days.

We strongly prefer this path over a payment-card chargeback. Initiating a chargeback before contacting us may delay resolution and, if found unwarranted, can lead to account suspension and forfeiture of future booking eligibility.

• Refunds: refunds@eventsvibe.com
• General support: support@eventsvibe.com

EventsVibe Technologies Pvt. Ltd. WeWork BKC, Bandra Kurla Complex Mumbai 400051, India

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